
One thing with Joey is that he was very calm. He didn’t point fingers. There’s a solution to every problem. He was always right there. And he never tried to talk me out that there wasn’t a problem, you know? I mean, he embraced it. He owned it, he fixed it. He said there was a solution. I think there was one thing that was very professional about him that I think actually set him apart. He delivered on every promise that he said he was gonna make.
Pam Stevenson
Gold Coast Customer, Claremont CA
Hi, I’m Pam Stephenson from Claremont, California. It just needed kind of the last final overhaul. We had some columns that we wanted to get rid of to give a more of an open look. And we had a really atrocious corner fireplace. His guys were really, really great to work with. We were so impressed with how, number one, how responsive he was. I mean, most people never call you back. Joey always called us back. Even more, it was weird, he picked up the phone! I think that really just the initial impression of, wow, here’s a contractor we can reach, we can get in touch with, and that was always one of the biggest hurdles is just having an open line of communication. So that was impressive. He delivered on what he said he was going to do. He didn’t over-promise. He was very honest. I just felt that what you saw is what you get with him. That was something that was very important to us. You want to trust your contractor. I just got a really good feeling about Joey. We interviewed probably two or three others and we kept going back to Joey and saying, you know, he just stands out there, these things that he does. That’s why we ended up going with him. We’ve done a lot of remodeling, again for 17 years. Something always goes wrong. It that’s just part of a remodel, what are you going to come in too? One things with Joey is that he was very calm. He didn’t point fingers. There’s a solution to every problem. He was always right there. And he never tried to talk me out that there wasn’t a problem, you know? I mean, he embraced it. He owned it, he fixed it. He said there was a solution. I think there was one thing that was very professional about him that I think actually set him apart. He delivered on every promise that he said he was gonna make.
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